All items of Valentina the Swan are hand made to order, we strive to have your order ready for shipment within10-14 business days of receiving it. Requests can be made in writing for more urgent deliveries prior to an order being made, and we will accomodate where we can.
We use the Spanish Postal delivery service which will have the majority of our parcels delivered to you within 2 to 4 business days of shipping for Spanish orders and 10-14 days for International orders. Business days exclude Saturdays, Sundays and Public Holidays.
While we make every effort to ensure all our items are in stock, sometimes out of stock situations will occur. If a product you order does happen to be out of stock, we will contact you immediately.
1. General Returns/Change of Mind Purchases
We feel confident you will love your purchase from us. However, if your order is not what you expected for any reason, please feel free to get in touch at firstname.lastname@example.org and we will always do our best to assist and resolve your concerns. * Customized orders will not be accepted for return.
2. Faulty or Damaged Products
If for any reason your purchase arrives to you in less than perfect condition, we are happy to offer a refund or replacement and we will cover the cost of the return postage. The items ordered must be returned in original condition within 3 days of receipt. Please contact us to report any damaged or faulty products.
Please allow 1 – 2 weeks for your return and refund request to be processed.
Refunds will only be issued via the original payment method.