Aurora the Elephant

We feel so confident you will be delighted with what you buy from us that we offer all our customers a money back guarantee. When you receive your order, if your purchase from Valentina the Swan is not what you expected, you have the option of returning your items to us for a full refund of the product price subject to the following conditions:

• Refunds for change of mind purchases are for the product price only, not the amount paid for postage.
• The cost of the return postage is at the customer's expense.
• The items must be returned in their entirety and in original condition within 14 days of receipt.
• Personalized Dolls will only refund an 70% of product price.

• At Valentina the Swan we strive to have your order ready for shipment within 21 days, as all orders are made to order. We use Spanish Postal delivery service which will have the majority of our parcels delivered to you within 2 to 5 business days of shipping in Spain. And up to 14 days for International orders. Business days exclude Saturdays, Sundays and Public Holidays.
• To keep delivery costs as low as possible, we do not offer next day delivery as standard, although some areas may receive parcels in this time frame. If you require next day delivery, please contact us and we will provide a quote.
• While we make every effort to ensure all orders leave on time we cant be responsable for Custom Clearance and Holiday Delays.