Our Promise & Guarantee

Our Promise
We promise to never stop believing in the unlimited potential of creating memories. Childhood memories are part of your child´s future, for this never waste the time to start working on them. We’re dedicated to creating products and experiences that help boost those memories. It’s our mission to remind the world that what loved in childhood stays in the heart forever.

Our Guarantee
We hope that you and your child love your purchase and the experience from Valentina the Swan®. If for any reason you don’t, we'll try to find a way to make it right- with an exchange, merchandise credit, or refund within one year of purchase. Be assured we'll do our very best to take care of you, but from time to time, we will not accommodate a return. Shipping and processing fees are non-refundable.